SM Concierge Medicine

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Privacy Policy

SM Concierge Medicine

SM Concierge Medicine (“SM Concierge Medicine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or use our services. We encourage you to read this Privacy Policy carefully to understand our practices and your rights.

  1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:

  • Our website
  • Online forms and scheduling tools
  • Email, phone, and SMS/text communications
  • Social media interactions
  • Any other digital or offline interactions related to our services
  1. What Is Personal Information?
“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an individual. This may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • IP address and device information
  • Appointment and service-related information
  • Communications with us
  1. Information We Collect
We may collect the following categories of personal information:

  1. Identifiers & Contact Information
  • Name
  • Email address
  • Phone number
  • Mailing address
  1. Device & Internet Activity
  • IP address
  • Browser type
  • Device identifiers
  • Pages visited and time spent on our website
  1. Communications
  • Emails, messages, form submissions, and inquiries you send to us
  1. Professional or Employment Information
  • Information submitted through employment inquiries or applications
  1. How We Collect Information
We collect personal information when you:

  • Visit or browse our website
  • Submit a form or request information
  • Schedule an appointment
  • Contact us via email, phone, or SMS
  • Interact with us on social media
  • Use tools that rely on cookies or tracking technologies
Third-Party Analytics & Marketing Tools

We may use third-party services (such as analytics or lead attribution tools) to understand website usage and improve our services. These tools may collect technical and behavioral information such as IP address, browser type, and pages visited. We do not send SMS messages based on third-party data without your direct consent.

  1. Why We Collect Personal Information
We collect and use personal information to:

  • Respond to inquiries and requests
  • Provide and manage our services
  • Schedule and confirm appointments
  • Communicate service-related updates
  • Improve our website and user experience
  • Conduct analytics and internal reporting
  • Send marketing communications where permitted by law and consented to
  1. SMS / Text Messaging Communications (A2P Compliance)
Consent to Receive SMS Messages

By providing your mobile phone number through our website, forms, scheduling tools, or other communication channels, you expressly consent to receive SMS (text message) communications from SM Concierge Medicine.

These messages may include:

  • Appointment confirmations and reminders
  • Service-related notifications
  • Responses to inquiries you initiate
  • Administrative or informational messages
  • Promotional or marketing messages (if applicable and permitted by law)
Message frequency may vary. Consent to receive SMS messages is not a condition of purchase.

Opt-Out & Support

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you re-consent.

For assistance, reply HELP or contact us at info@smconciergemedicine.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Data Use & Sharing We do not sell, rent, or share your phone number with third parties for their own marketing purposes. Any SMS service providers act solely on our behalf and are contractually required to protect your data.

  1. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract or provision of services
  • Compliance with legal obligations
  • Legitimate business interests, provided they do not override your rights

  1. How We Share Personal Information
We do not sell personal information. We may share personal information only:

  • With service providers acting on our behalf under confidentiality agreements
  • When required by law or legal process
  • To protect our legal rights
  • In connection with a business transfer, merger, or acquisition
  1. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No system is completely secure, and we cannot guarantee absolute security.

  1. Data Retention
We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
You may request deletion of your personal information as described below.

  1. Your Privacy Rights
Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Receive your information in a portable format
  • Withdraw consent at any time
  • Not be discriminated against for exercising your rights
To exercise your rights, contact us at info@smconciergemedicine.com. We may need to verify your identity before processing your request.

  1. Cookies & Tracking Technologies
We may use cookies and similar technologies to improve website functionality and analytics. You may control cookies through your browser settings. We do not currently respond to “Do Not Track” signals.

  1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

  1. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us: SM Concierge Medicine
Email: info@smconciergemedicine.com
Address: 4308 Alton Road, Suite 920 Miami Beach, Florida 33140, USA