SM Concierge Medicine

These Terms and Conditions (“Terms”) govern your access to and use of the website, services, communications, and messaging programs operated by SM Concierge Medicine (“SM Concierge Medicine,” “we,” “us,” or “our”). By accessing our website, submitting your information, scheduling services, or communicating with us by phone, email, or SMS/text message, you agree to be bound by these Terms.

1. Use of Services

SM Concierge Medicine provides concierge medical-related services, information, scheduling, and administrative support. Our services are intended for lawful purposes only and may not be used in a manner that violates applicable laws or regulations. We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.

2. Eligibility

By using our services, you represent that:

• You are at least 18 years of age, or
• You have the consent of a parent or legal guardian, where applicable
• You are authorized to provide the contact information you submit

3. SMS / Text Messaging Program (A2P Compliance)

Consent to Receive SMS Messages By providing your mobile phone number through our website, online forms, scheduling tools, or other communication channels, you expressly consent to receive SMS (text message) communications from SM Concierge Medicine. These messages may include:

• Appointment confirmations and reminders
• Service-related notifications
• Responses to inquiries you initiate
• Administrative or informational messages
• Promotional or marketing messages, where applicable and permitted by law

Message frequency may vary.
Consent to receive SMS messages is not a condition of purchase.

Opt-Out & Support

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

After opting out, you will no longer receive SMS communications unless you provide new consent.

For help, reply HELP or contact us at info@smconciergemedicine.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan. SM Concierge Medicine is not responsible for any charges incurred by your carrier.

Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.

4. User Responsibilities

You agree to:

• Provide accurate and current information
• Maintain the confidentiality of your communications with us
• Notify us if your contact information changes
• Use our services in compliance with all applicable laws

You may not use our services to transmit unlawful, abusive, misleading, or harmful content.

5. Intellectual Property

All content on this website, including text, logos, graphics, and materials, is the property of SM Concierge Medicine or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

6. Privacy

Your use of our services is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information, including SMS communications.

7. Third-Party Services

We may use third-party service providers to support our operations, including SMS delivery platforms. These providers act solely on our behalf and are contractually obligated to comply with applicable privacy and data protection laws. We are not responsible for third-party websites or services that are not under our control.

8. Disclaimer of Medical Advice

Information provided through our website, SMS messages, or communications is for informational and administrative purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional regarding any medical concerns.

9. Limitation of Liability

To the maximum extent permitted by law, SM Concierge Medicine shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our services or communications, including SMS messages.

10. Indemnification

You agree to indemnify and hold harmless SM Concierge Medicine from any claims, damages, liabilities, or expenses arising from your misuse of our services or violation of these Terms.

11. Modifications to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

13. Contact Information

If you have questions about these Terms or our SMS program, please contact us: SM Concierge Medicine
Email: info@smconciergemedicine.com
Address: 4308 Alton Road, Suite 920 Miami Beach, Florida 33140, USA